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Frequently asked questions
Where can I check my booking history?
Your booking history in My Page shows the show date, seat, payment amount, and Tig ticket QR status.
Where do I do a CLEAN Official Resale?
From your booking history in My Page, you can go to CLEAN Official Resale or transfer a ticket to a companion. CLEAN Official Resale only accepts listings priced between 90% and 110% of face value - below face value is allowed, above it only up to 10% - and when a sale goes through the buyer pays a fee of 5% of the transaction amount.
How do I reach support on the day of the show?
For entry questions on the day of the show, message our KakaoTalk channel with your booking number and we'll respond first.
What's the difference between the virtual ticket and the entry QR?
Right after purchase, your ticket is a virtual ticket that just confirms ownership. The entry QR, which refreshes every 20 seconds in the app, activates 2-3 hours before the show.
Where can I check the cancellation fee?
The cancel/refund screen walks you through the fee policy by viewing date and the estimated refund amount before you confirm.
When are watchlist alerts sent?
Add a show to your watchlist and you'll get an alert through your chosen channel at D-3 and on the day booking opens.
What if my companion needs to enter separately?
We don't support sharing a QR screenshot. Register the recipient's details in an official transfer so your companion can enter on their own.